Questions fréquentes
Quand vais-je recevoir ma commande ?
Toutes les commandes sont traitées sous 24 heures.
La livraison prend généralement entre 3 et 5 jours ouvrés, selon votre adresse. Vous recevrez un numéro de suivi dès l’expédition.
Proposez-vous la livraison gratuite ?
Oui, nous offrons la livraison gratuite sur toutes les commandes, sans minimum d’achat.
Comment puis-je retourner un article ?
Vous disposez de 30 jours pour essayer nos produits.
Si vous n’êtes pas satisfait, il vous suffit de nous contacter à contact@solyka.com pour organiser un retour et obtenir un remboursement complet.
Mes paiements sont-ils sécurisés ?
Absolument. Tous les paiements sont protégés par un cryptage SSL 256 bits. Vos informations bancaires ne sont jamais stockées sur nos serveurs.
Comment puis-je contacter le service client ?
Notre équipe est disponible du lundi au vendredi de 10h à 18h. Vous pouvez nous écrire à contact@solyka.com et nous répondrons rapidement à votre demande.
AS SEEN IN
Everything for your home, delivered fast and hassle-free.
From decor to furniture, our store brings quality products right to your doorstep with secure payments, easy returns, and support you can trust.
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Free Express shipping
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24/7 customer support
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Secure payment
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Money Back Guarantee
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30 days return policy
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Free Express shipping
-
24/7 customer support
-
Secure payment
-
Money Back Guarantee
-
30 days return policy
-
Free Express shipping
-
24/7 customer support
-
Secure payment
-
Money Back Guarantee
-
30 days return policy
-
Free Express shipping
-
24/7 customer support
-
Secure payment
-
Money Back Guarantee
-
30 days return policy
-
Free Express shipping
-
24/7 customer support
-
Secure payment
-
Money Back Guarantee
-
30 days return policy
-
Free Express shipping
-
24/7 customer support
-
Secure payment
-
Money Back Guarantee
-
30 days return policy
Trusted in 20+ countries
Why Lumen?
Lumen started with a simple frustration: great products exist, but they're almost always overpriced or impossible to find in one place.
So we built the store we always wanted. One place, curated products, real value and a free gift in every box because that's just who we are.
40,000+ customers later, we're still doing exactly that.
You're in Good Hands
Here's What You Can Always Count On
40,000+ verified 5-star reviews worldwide
Free express shipping on every order
30-day money-back guarantee, no questions asked
Trusted in 20+ countries
Trusted by 40,000+ happy customers.
Real reviews from real people who love their Lumen products.
Fast, affordable shipping
Unlike other brands, we keep inventory on hand so your order is delivered in days, not months. And it arrives in normal shipping boxes, not expensive freight.
FAQs
Where do you ship?
We ship worldwide. Every order includes real-time tracking and is delivered via DHL Express or FedEx in 3 to 5 business days.
Is there really a free gift with every order?
Yes. Every single order ships with a free bonus product, not a discount code, an actual item in the box.
What if I don't like my order?
No problem. You have 30 days from delivery to return your order for a full refund, no questions asked.
How do I track my order?
You'll receive a tracking number by email as soon as your order is picked up by the carrier.
Is my payment secure?
Yes. All transactions are protected by 256-bit SSL encryption. We work exclusively with Stripe, PayPal, and Visa/Mastercard Secure Code. Your banking details are never stored.
Can I change or cancel my order?
Contact us within 24 hours of placing your order and we'll do our best to help. After that, orders are already in processing.